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VE Aesthetic Clinic
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Privacy Statement

How we collect, use, and protect your personal data

VE Aesthetic Clinic is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal data.

1. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity and contact details, such as your name, email address, telephone number, and date of birth.
  • Medical and treatment information relevant to your consultation and care.
  • Appointment and enquiry records, including messages you send us.
  • Website usage data, such as your IP address, browser type, and pages visited.

2. How We Use Your Personal Data

  • To respond to your enquiries and manage appointment bookings.
  • To provide consultations, treatments, and aftercare.
  • To maintain accurate medical and clinic records.
  • To send you information you have requested or consented to receive.
  • To comply with legal, regulatory, and professional obligations.
  • To improve our Website and services.

3. Consent

By providing your personal data to us, you consent to its collection, use, and disclosure for the purposes set out in this Statement. Where required by law, we will obtain your consent before collecting or using your data for any other purpose.

4. Disclosure of Personal Data

We do not sell your personal data. We may disclose your data to trusted service providers who assist us in operating our clinic and Website (such as IT and payment providers), and to regulatory authorities where required by law. All parties are required to protect your data in accordance with the PDPA.

5. Data Security

We implement reasonable administrative, physical, and technical measures to protect your personal data against unauthorised access, use, or disclosure. However, no method of transmission or storage is completely secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and medical record-keeping obligations.

7. Your Rights

You have the right to request access to, and correction of, your personal data held by us. You may also withdraw your consent to our use of your data, subject to legal or contractual restrictions. To make a request, please contact us using the details below.

8. Cookies and Website Analytics

Our Website may use cookies and similar technologies to improve your browsing experience and understand how the Website is used. You may disable cookies through your browser settings, though some features may not function properly as a result.

9. Contact Us / Data Protection Officer

If you have any questions about this Privacy Statement, or wish to make a request regarding your personal data, please contact our Data Protection Officer at clinic@veaesthetic.com.

10. Changes to This Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or applicable law.